Frequently Asked Questions

Here we hope to make it easy to get the answers you need!

Order A Dumpster

A wide variety of dumpsters and frequency of services for trash & recycling

Add Services

Add new locations, a dumpster lock, wheels or an extra pickup day

Unmatched Support

Live Chat - Bottom Right Of Screen. Phone Support Mon-Fri 8:30am - 5pm. Email 24/7

Pay My Bill

Manage your online account. View Statements, Balances and History.

First Billing Questions

By logging into your account on this website or by calling our office at 888-818-5454

On the first of the month unless it is a holiday.

Please call us to setup printed invoices and USPS mailing. This service costs $ 5.00 per month

Sure, call us at 888-818-5454

List of charges not included in the normal monthly service cost:

  • Overfull/Overflowing Dumpster (After 3 Warnings To Increase Service)
  • Broken Lid Replacement (If Broken In Less Than 1 Year
  • Dumpster Refurbishment - Damage or Graffiti (If Refurbishment Request Less Than 1 Year)
  • Late Charge
  • Returned Payment Charge
  • Add On Items; Locking Mechanism, Wheels, Gates To Open & Close

Invoices are due in 30 days. A past due notice will be sent at 40 days. A Late Fee will be charged at 45 days. Suspension notice is sent at 50 days.

Environmental fees are paid by TW on your behalf to the landfill or disposal site.

Additional Services can be found on the dumpster add-on page.

  • Add Dumpster Locks
  • Add Dumpster Wheels
  • Dock Dumpsters (lids on rear)
  • Driver Opens & Closes Gates
  • Driver Opens & Closes Enclosures
  • Dumpster Placed Inside Warehouse
  • Padlocks For Gates
  • Extra Pickups
  • Temporary Dumpsters
  • Swap Out Dumpsters

We do not have Admin Fees.

We currently do not have a fuel surcharge. If the cost of diesel rises more than 30% from the price it is at today - January 1st, 2024 Diesel is at $ 3.69 per gallon, we would consider adding a fuel surcharge. We have had a temporary fuel surcharge in the past when Diesel Fuel went over $ 5.00 per gallon in March 2022.

We do not have dumpster refresh fees. Typically after 5 to 7 years we will replace the dumpster and bring the old one back to our dumpster yard to be reconditioned.

If you decide to pay your bill via Credit Card we will pay the 3% Merchant Fee for you, our customer.

I'm curious of any fees outside of the normal monthly cost of the dumpster and the pickup service?


  • Late Payment Fee
  • Extra Pickup Charge
  • Add Wheels To A Dumpster
  • Add A Locking Mechanism To A Dumpster
  • Gates To Open & Close

Service Pickup Questions

We will send notice of the blocked pickup and try to come back that week.

You have up to 4 business days to report a missed pickup. We will check the pickup via GPS and Video Cameras to provide proof of pickup. If there is no proof of pickup we will provide an extra pickup at no cost.

Ask live chat in the bottom right, or email customerservice@totalwaste.us or text / call 888-818-5454

You can chat live on this website in the bottom right or email us at customerservice@totalwaste.us or login to your account to message us.

We will make the pickup the day after the holiday. Scroll down to see the holiday schedule

Please email customerservice@totalwaste.us to request the minimum requirements for dumpster enclosures

Due to inclement weather routes may be canceled, we will send a message to let you know.

Please email customerservice@totalwaste.us within 24 hours.

You have up to 4 business days to report a missed pickup. We will check the pickup via GPS and Video Cameras to provide proof of pickup. If there is no proof of pickup we will provide an extra pickup at no cost.

You have up to 4 business days to report damage to property. We will check the time, date and location.

Please email customerservice@totalwaste.us with your information and we will research the time, date and location.

Please email customerservice@totalwaste.us within 24 hours.

We will be closed the following 2024 holidays:

  • January 1 - New Years Day
  • May 27 - Memorial Day
  • July 4 - Independence Day
  • September 2 - Labor Day
  • November 28 - Thanksgiving
  • December 25 - Christmas Day

Please email customerservice@totalwaste.us with your account name, account number and it must be from the email address on file. We will look up the end date of your contract. Cancelling service prior to the end of a contract may result in early termination fees.

What can't go into the trash

If you are unsure please call us at 888-818-5454

  • Aerosol Cans
  • All Liquids
  • Animals
  • Antifreeze
  • Appliances
  • Asbestos
  • Barrels
  • Batteries
  • Bricks
  • Bulk Furniture
  • Cement
  • Chemical Products
  • Computers
  • Concrete
  • Contaminated Oils (solvents, gasoline, etc)
  • Construction Materials
  • Demolition Material
  • Dirt
  • Fluorescent Tubes
  • Hazardous Waste
  • Herbicides and Pesticides
  • Lubricating / Hydraulic Oil
  • Medical Waste
  • Microwaves
  • Monitors
  • Motor Oil
  • Oil Filters
  • Other Flammable Liquids
  • Paint
  • PCB Containing Materials
  • Petroleum Contaminated Soil
  • Propane Tanks
  • PVC (larger than 12 inches)
  • Radioactive Material
  • Railroad Ties
  • Solvents
  • Televisions
  • Tile
  • Tires
  • Transmission Oil
  • Wood Items Longer Than 2 Feet
  • Yard Waste

Some of these items can not be picked up and compacted with a trash truck and would require a temporary roll off.

You can not put things in the dumpster that you can not throw away at home

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