FAQ

Frequently Asked Questions

Here we hope to make it easy to get the answers you need!

Order A Dumpster

A wide variety of dumpsters and frequency of services for trash & recycling

Add Services

Add new locations, a dumpster lock, wheels or an extra pickup day

Unmatched Support

Live Chat - Bottom Right Of Screen. Phone Support Mon-Fri 8:30am - 5pm. Email 24/7

Pay My Bill

Manage your online account. View Statements, Balances and History.

First Billing Questions

By logging into your account on this website or by calling our office at 888-818-5454

On the first of the month unless it is a holiday.

Please call us to setup printed invoices and USPS mailing. This service costs $ 5.00 per month

Sure, call us at 888-818-5454

Addtional services can be found on the dumpster add on page, such ass locks, wheels, gates and enclosures.

List of charges not included in the normal monthly service cost:

  • Extra Pickup
  • Overfull Dumpster
  • Lid Replacement
  • Dumpster Refurbishment
  • Dumpster Switchout
  • Late Charge
  • Returned Payment

Invoices are due in 30 days. A past due notice will be sent at 40 days. A Late Fee will be charged at 45 days. Suspension notice is sent at 50 days.

The fuel surcharge is roughly 30% of the fuel costs adjusted quarterly and the environmental fees are a passthrough of disposal costs.

Service Pickup Questions

We will send notice of the blocked pickup and try to come back that week.

Ask live chat in the bottom right, or email customerservice@totalwaste.us or text / call 888-818-5454

You can chat live on this website in the bottom right or email us at customerservice@totalwaste.us or login to your account to message us.

We will make the pickup the day after the holiday. Scroll down to see the holiday schedule

Please email customerservice@totalwaste.us to request the minimum requirements for dumpster enclosures

Due to inclement weather routes may be canceled, we will send a message to let you know.

Please email customerservice@totalwaste.us within 24 hours.

We will be closed the following 2023 holidays:

  • January 1 - New Years Day
  • May 29 - Memorial Day
  • July 4 - Independence Day
  • September 4 - Labor Day
  • November 23 - Thanksgiving
  • December 25 - Christmas Day

Please email customerservice@totalwaste.us with your account name, account number and it must be from the email address on file. We will look up the end date of your contract. Cancelling service prior to the end of a contract may result in early termination fees.

What can't go into the trash

If you are unsure please call us at 888-818-5454

  • Paint
  • Oil
  • Bricks
  • Dirt
  • Concrete
  • Batteries
  • Construction Materials
  • Electronics
  • Propane Tanks
  • Bulk Furniture
  • Tires
  • Wood items longer than 3 feet
  • Medical Waste
  • Hazardous Waste
  • Tile

You can not put things in the dumpster that you can not throw away at home