Privacy Policy

Personal Data means any information that relates to an identified or identifiable individual. For the purposes of this Policy, Personal Data includes your first name, last name, email address, and phone number when provided through our contact forms, chat, or other channels.

Usage Data refers to data collected automatically when you use the Service, such as your IP address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Cookies are small files placed on your device that record browsing activity and preferences.

We collect the following categories of Personal Data when you voluntarily provide it:

• Email address
• First and last name
• Phone number (including mobile numbers for SMS)
• Business name and service address

We also collect Usage Data automatically through server logs and analytics tools to understand how visitors interact with our site and to improve our Service.

We use the following types of cookies:

• Necessary Cookies – Essential for the website to function properly.
• Cookies Notice Acceptance Cookies – Record your acknowledgment of our cookie notice.
• Functionality Cookies – Remember your preferences to personalize your experience.

You may configure your browser to refuse cookies, though some parts of the Service may not function correctly as a result.

We use the information we collect to:

• Provide, operate, and maintain our Service
• Respond to quote requests and customer inquiries
• Send transactional and service-related communications (including SMS)
• Improve and analyze usage of our website
• Comply with legal obligations

We do not sell your Personal Data. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements. We do not share your data with third parties for their own marketing purposes.

We retain your Personal Data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period unless used to improve security or functionality.

Your information may be processed at our offices in Maryland and on servers located in the United States. By using our Service you consent to this transfer. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

You have the right to request deletion of the Personal Data we hold about you. To submit a deletion request, contact us at customerservice@totalwaste.us or call 888-818-5454. Note that certain data may need to be retained to comply with legal obligations.

Business Transactions: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as part of that transaction.

Law Enforcement: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements: We may disclose your data to protect the rights, safety, or property of Total Waste, our customers, or the public; to prevent or investigate possible wrongdoing; or to comply with a legal obligation.

We implement commercially reasonable technical and organizational measures to protect your Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use industry-accepted means to protect your information, we cannot guarantee its absolute security.

Our Service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us and we will promptly delete that information.

Our Service may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically. Changes are effective when posted on this page.

If you have any questions about this Privacy Policy, please contact us: